Unauthorized disposed of inventory
Stranded inventory on wrong fnsku
Shipping carrier damaged inventory
Inbound FBA shipment discrepancy
Inbound FBA shipment damaged in transit
Customer refunded but inventory not returned
Customer returned past 45 days
Customer refunded more than order amount
Customer returned wrong FNSKU
Removal order lost in transit
Removal order damaged in transit
Reimbursements not actually reimbursed
Recovering restocking fees
FBA Pick & Pack fee overages
Referral fee overages
Weekly inventory reconciliation
Seller Audit will go back 18 months from the day you sign up and immediately begins to dispute negative feedback, recover lost refunds, and submits requests for reimbursements on your lost and damaged inventory.
No. Seller Audit is a completely automated, cloud-based system that can be monitored from anywhere and on any platform. This gives you the power to monitor your Seller Audit account anytime, anywhere.
When you register your Seller Audit account you will also create a limited-access user account in Amazon Seller Central. This account will isolate the access that Seller Audit has to your Seller account to items like reporting, case management, and reimbursements.
Nothing. We charge 25% of whatever reimbursements we recover. If we don’t get funds or inventory back for you, then we don’t request fees from you. We only take a percentage of cases for which our system provided the return.
Yes. Our Seller Audit services are fully automated, which means we do everything from opening cases to monitoring for reimbursements. We’ll worry about the backend so you can worry about closing more sales.
Currently, Seller Audit supports the US Amazon Seller Marketplace only. We plan to roll out to other marketplaces in the near future, but we want to get out of Beta and make sure our product is fine-tuned and polished before adding more Marketplace Support.
No, Seller Audit needs the ability to open cases to recover reimbursements and suspended accounts are not allowed to submit cases.
If you open a case on your own without our Amazon FBA refunds tool or get reimbursed by Amazon for any other reason, we will not charge you a percentage of those reimbursements. We only take a fee for the reimbursements received as a result of our software.
To enter your credit card information, login to your account. Go to the settings menus and click on the User settings link. Click on Update Creadit Card Details button. Enter your valid card details and click Update.
You can reset your password here:https://www.fbaaudit.com/login/forgotpw
(This link is also located on the login form)
We want you to feel confident in our service, so if you have questions or concerns about billing, software, usage, or how we can get better, don’t hesitate to email us at: email@example.com.